Contact

hairlissagebe@gmail.com

It is mandatory to provide all the required information and to read and accept our terms and conditions. Without this, we will not follow up on your request.

It is also mandatory to have a short phone call of about two minutes before booking any appointment. (If we do not answer the phone, it means we are busy, we can also call you back if you provide your phone number.)

✅ 1. Name, first name, address, phone number.

✅ 2. Photos of your hair.

✅ 3. Which treatments have you done before and when?

✅ 4. State that you have read and accepted the conditions below.

Conditions to read and accept before each treatment

Updated on October 12, 2025, Reading time: 15 minutes.

Our terms and conditions are mandatory because many people contact us without fully understanding hair straightening treatments, thinking that coloring and bleaching are the same, and some don’t even know what a hair mask is for.

Before booking an appointment:
- We never perform two treatments on the same day. If you have recently had a straightening or coloring treatment, you must wait at least two weeks between them and apply a minimum of three hair masks to help restore the hair’s pH balance. Every treatment weakens the hair’s health, which can only recover over time with nourishing masks.

Purpose of a hair straightening treatment:
- Many women avoid straightening treatments because they believe it’s only meant to straighten hair. In reality, most people do it to make daily hairstyling easier, to have softer hair, fewer frizz issues caused by humidity or rain, and to achieve more shine and a silky finish.

Test Phase:
- If you have had a straightening treatment (Japanese, Korean, or Luxter), a bleaching, highlights, or if you have only white or gray hair, the test phase will be mandatory. It lasts about one additional hour and is free of charge. It is done on a single strand to observe the hair’s reaction.
- For other hair types, it is not mandatory, but you may request it if you wish.

VIP Service:
- Having one dedicated hair professional from start to finish is a premium service. The stylist answers all your questions and keeps you informed throughout the process, instead of leaving you waiting while attending to other clients.
- Home service is convenient for many people for various reasons: no need to get ready or travel.
- Home services have become popular across many industries, not just in hairstyling. They became especially common during the Covid period and have since been adopted by many salons.
- We also provide hotel services. In this case, please make sure to get prior approval from the hotel staff.

Respect for the professional:
- Some clients arrive late or ask us to wait while they are busy. This disrupts our organization.
- Always choose a date when you are fully available: avoid scheduling an appointment during meetings, important events (weddings, birthdays, etc.), or outings with friends. Calmness and full availability are essential.
- The professional performing the treatment is not putting on a show. Therefore, it is not appropriate to gather people on the day of the treatment to watch, as this can seriously disturb the work.
- People who constantly move, cannot sit upright, or slump in their chair greatly disrupt the process.

Products:
- We do not use any products containing harmful or prohibited substances such as formaldehyde.
- All our products are purchased exclusively from two authorized and recognized Belgian distributors in the hairdressing field: Sabelle Cosmetics and ALL Keratin. These suppliers are regularly inspected by the Belgian Federal Public Service of Health to ensure product quality and compliance.
- Our products are of high quality, sourced exclusively from Sabelle Cosmetics, ALL Keratin, and sometimes the well-known website Notino.be.
- Our straightening and hair botox products come from French brands that have their formulas manufactured in Brazil, the country that invented straightening treatments.
- We sometimes offer free products to our clients. These come from Notino and reputable brands made in the United States, South Korea, or France.
- It is therefore important to understand that we do not buy our products just anywhere.
- We frequently receive offers from new brands asking us to use their products, but we decline them all. We have no partnership with Sabelle Cosmetics or ALL Keratin, but we purchase our products exclusively from them, as they provide the highest-quality and most strictly regulated products in Belgium.

Pricing:
- Home service is a VIP treatment. Some hairdressers in Belgium charge it €300.
- In-salon pricing is often higher. Some salons charge up to €100/hour.
- If you find extremely low prices as 50€, it usually means the products used are cheap or that some steps are skipped to save time.

What’s included in the price:
- Personalized diagnosis: we don’t simply schedule you for any treatment; we select the one best suited to your hair type.
- Preparation and travel included.
- Long, meticulous, and precise work.
- Use of top-quality products.
- A hair botox treatment is included with every service. It used to be charged separately, but since not everyone accepted it, we decided to include it for all clients as it significantly improves straightening results.
- Post-treatment follow-up: You’ll receive detailed aftercare documentation and free maintenance products purchased from Notino and made in the USA, South Korea, or France, ensuring a long-lasting and optimal result. We also remain available if needed.

Treatment duration:
- Some clients are surprised that our treatments last between 4 and 8 hours, with many steps involved. It’s important to understand that you shouldn’t compare this with salons that rush to stay profitable, or influencers online who post tutorials without proper training.
- If you do your own research, you’ll find on several American or Asian forums and blogs testimonials mentioning treatments lasting 4 to 8 hours.
- Blogger Elhizamour mentioned her straightening session in the Philippines lasted 8 hours.
- Blogger “Les Tests de Lili” mentioned a 6-hour session at Myriam K in Paris.
- The editor-in-chief of Elle magazine also reported a 6-hour treatment in a Brussels salon.
- So, if even a beauty journalist experienced a 6-hour straightening treatment, it proves that when done seriously and thoroughly, it genuinely takes time.

Client responsibility, please understand that:
- The treatment is performed by a man. If this is an issue, we advise you to choose another salon.
- We only offer organic straightening treatments, no other services (no relaxers, Japanese or Korean straightening, Luxter, coloring, or cutting).
- If your hair is in very poor condition (elastic, brittle, or burnt), you must first apply a SOS repair treatment yourself, as it won’t withstand the heat of the straightener otherwise.
- If you have scalp issues (wounds, irritation, implants, etc.), you must consult a doctor before booking.
- As the treatment takes place at home, you must have: a shower, hot water, a chair, a working power outlet, deactivate the smoke detector during the session, be on time and fully available, and prepare a clean, spacious area so the stylist can work comfortably.
- The treatment should take place in a pleasant environment.
- Some clients feel nothing during the treatment, while others report pain when their hair is pulled. This is due to a sensitive scalp caused by poor hair care routines (using bad or no products) and mistreated hair that is often tied too tightly.

Treatment procedure:
1. Prepare a spacious area in advance, such as the living room or a bedroom, with a table and a chair.
2. Deactivate the smoke detector for the entire duration of the treatment.
3. Do not touch the product, drink, or let it come into contact with your eyes.
4. Wear a low-value T-shirt, as some clients prefer removing the protective cape and the product can stain.
5. Do not use your own towels, we bring new ones purchased specifically for you.
6. Avoid sitting on fabric furniture (sofas, chairs, etc.) during the treatment.
7. If a stain appears on your clothes, wash them separately.

Results:
- The straightening treatment is permanent and straightens hair between 70% and 100%, depending on hair type and number of sessions. One treatment can reach 100%, but for first-timers or very resistant hair, 2–3 sessions may be needed to achieve perfectly straight hair, after that, only one is sufficient.
- Results may vary slightly for henna-colored hair, during hormonal changes (menstruation, pregnancy, etc.), or due to certain medications.

Coloring:
- All straightening treatments can affect hair color, meaning they may slightly lighten the hair. You should always do the straightening first, then wait at least two weeks before coloring, never the other way around.

Good to know: a coloring treatment makes the hair darker (if it’s henna, the straightening will be less effective). Bleaching is always a chemical process that lightens and damages the hair. In this case, it is no longer possible to do a straightening treatment, only a straightening botox. If you have had highlights to make certain parts of your hair lighter, this is also considered a bleaching treatment.

Summary: Coloring = pigment deposit → makes hair darker.
Henna = forms a coating around the hair → prevents straightening products from penetrating properly, reducing their effect.
Bleaching = removes natural pigments → weakens the hair fiber. After that, a straightening treatment could damage the hair even more, so a straightening botox, more nourishing and restorative, is recommended.

Volume:
- All straightening and botox treatments reduce hair volume, which is a normal effect linked to fiber straightening. The final volume mainly depends on your natural hair density. However, volumizing shampoos can be used effectively if desired.

Minors:
- Under 18? Your parents must contact us directly. We only accept clients aged 14 and over, and only if they have already had their first menstrual period.

Pregnant or breastfeeding women:
- The brand of our products allows the service for these clients, but a medical note is mandatory. The ingredient list can be provided upon request.

Allergy test:
- The allergy test is not mandatory but recommended, as the manufacturer does not require it (European cosmetic regulation CE No. 1223/2009). If you wish to perform it, you must explicitly request it several days before your appointment. However, if you choose not to do it, falsely claim you did, or perform it incorrectly and have an allergic reaction during treatment, the responsibility will be entirely yours.

Types of straightening treatments:
1. DIY straightening: lasts only 1 day.
2. Brazilian / keratin straightening with formaldehyde: lasts about 3 months but is banned in Belgium.
3. Relaxing (Japanese / Korean / Luxter): permanent, chemical, risky, and very damaging, not offered.
4. Organic straightening: permanent, the most natural and least harmful. In this category, there are about twenty types, all more or less similar, but they are mainly divided into three kinds: the classic (for virgin hair), the special blonde, and the straightening botox, designed for damaged hair (it straights less but nourishes much more).

To summarize, there are three categories of straightening treatments we offer: those for virgin hair, those for natural blondes, and the straightening botox for bleached or damaged hair. We do not perform any treatment, not even botox, on very damaged or elastic hair, as it could break when using the flat iron. This type of hair needs an SOS treatment instead, which anyone can do at home.

Virgin hair tolerates straightening treatments well. Natural blonde hair requires gentler formulas to avoid yellowing or breakage. Bleached or damaged hair is too fragile for a real straightening treatment → the straightening botox is therefore more suitable, as it repairs without aggressive straightening.

Invoicing for professionals:
- Professionals requesting an invoice must provide their company name and VAT number before booking. No modifications can be made afterward.

Refund policy:
- No refund will be granted once the treatment has been performed. In case of non-compliance with our guidelines and recommendations, the service provider cannot be held responsible.