Contact

hairlissagebe@gmail.com

Terms and conditions

A new-generation straightening treatment cannot be performed like a simple classic haircut by just booking an appointment. A diagnosis must be carried out before the appointment in order to guide the client toward the best option. We prefer to build long-term client loyalty. Therefore, we carry out a diagnosis beforehand, inform the client by advising and guiding them, and after the treatment each client receives detailed post-treatment documentation. When a straightening treatment is performed correctly, a satisfied client will generally continue doing it for the rest of their life due to the satisfying results.

According to the law in Belgium, a hairdresser is not required to be trained in hair straightening treatments to perform them, even though it is not just about cutting hair. As a result, the majority of hairdressers are not trained in straightening treatments, and the information found on the internet is unreliable because it is created by sellers who simply copy the product instructions, which are not sufficient. Therefore, ChatGPT can be misleading, as it takes all this incomplete information and mixes it together. Here, you are dealing with a true specialist trained in hair straightening treatments.

In summary, it is sometimes difficult to communicate with clients who say they have found information on the internet or on ChatGPT, even though they do not have the correct information. It is also sometimes difficult to communicate with clients who say that their hairdresser does things differently, even though not all hairdressers are trained, and the techniques vary depending on each product.

1. Products

• All our products are purchased exclusively from an approved Belgian distributor: Sabelle Cosmetics, which is regularly inspected by the Belgian Federal Public Service (FPS) Public Health to guarantee the quality and compliance of the products on Belgian territory. We therefore do not use any products containing harmful or prohibited substances in Belgium or Europe. The products are CPNP-certified by an approved European laboratory and contain neither formaldehyde nor glyoxylic acid. They are currently among the safest products on the market and are suitable for pregnant and breastfeeding women.

2. Pregnant and breastfeeding women

• Even if the product is considered compatible with pregnant and breastfeeding women according to the brand and manufacturer, it is recommended to avoid any treatment during the first three months of pregnancy. Medical advice should always take priority over the advice of brands and manufacturers: please provide the ingredient list to your doctor before booking an appointment (ingredient list available on request).

3. Different types of straightening

There are only three types of straightening. If it seems like there are 100, most of them are simply variations that are 90% similar. Why are there so many straightening treatments? The main objective is generally marketing.

1. Brazilian/keratin with formaldehyde ❌: Banned in Belgium, we do not perform it.
2. Chemical relaxing (Japanese, Korean, Luxter) ⚠️: chemical treatment that requires precautions. It is the one that straightens the most, but also the one that damages the hair the most. It must be done on virgin hair and by an expert in relaxing; otherwise there is a risk of hair breakage and hair loss. It makes the hair very flat, and the difference becomes very visible as the hair grows back. It can nevertheless provide very good results on certain hair types if performed correctly, but we do not perform it.
3. New-generation straightening ✅ (tannin, Indian, protein, collagen, French, Colombian, Egyptian, Albanian, etc.): less chemical than relaxing, therefore less damaging. The result can be close to relaxing. The result is long-lasting and typically lasts between 3 and 12 months depending on each person’s hair growth. We have clients for whom it lasts 3 months, others 6, 9, or 12 months. For the majority of our clients it lasts around 6 months, but we recommend a hair botox treatment in between to boost the results.
   
   These are the treatments we perform because they are among the least chemically aggressive. Depending on the hair type and the number of treatments, it is possible to achieve a 100% straight result, close to the Japanese effect, but in a progressive way that respects the hair fiber. Here, we have never had clients experiencing problems with our products such as hair loss. On the contrary, some clients even notice less hair shedding. Hair loss is mostly caused by Brazilian straightening with formaldehyde or by a poorly performed relaxing treatment.
   
   For the most resistant hair types (such as afro/coily hair), achieving a 100% straight result may initially require 1 to 3 treatments. After that, only one treatment is needed each time to maintain the result.
   
   Example – Coily hair: → curly after the 1st treatment → wavy after the 2nd → straight after the 3rd. After that, the hair remains straight with each new treatment.

4. 100% Natural Treatments

• Any 100% organic or 100% natural treatment only lasts a few days, and we do not have clients willing to do a straightening treatment every two days, but rather every 6 months.
• Here, we do not offer any 100% organic or 100% natural treatments, but we do offer treatments that are among the least chemical on the market.

5. Purpose of a Straightening Treatment

• Most people do not get straightening treatments because they think straightening is only done to make hair straight.
• In reality, most of our clients choose straightening mainly to make styling easier (5 minutes instead of one hour).
• The rest of our clients also do it because they receive compliments continuously for several months.

6. Which Treatment to Choose

• I want straight hair = straightening
  (only if the hair is not bleached and not damaged).
• I want a bit of straightening and a bit of care = straightening botox
  (also suitable for bleached and damaged hair).
• Unfortunately, we do not offer treatments that repair the hair while preserving curls. These services correspond to non-straightening botox treatments performed in about 1 hour, and we do not travel for such a short duration.

7. Hairdresser

• The treatment is performed by a male specialist trained in straightening in Brussels.

8. At Home

• The treatment is performed at home. A room with enough space is required so the hairdresser can move freely, similar to a salon setup, with a table and a chair. An electrical outlet and access to a shower or bathroom with hot water are also required. The client washes and rinses their hair by themselves. The hairdresser does not accompany clients into the bathroom but explains in detail how to wash and rinse the hair.
• For clients from Switzerland, the Netherlands, Luxembourg, or those working at the European Commission: we can also perform the treatment in hotels, provided that the hotel staff are informed beforehand.
• At home = VIP treatment, with one hairdresser dedicated to you from start to finish.
• A salon must be profitable and has significantly higher expenses (equipment, chairs, shampoo basin, rent for the premises, etc.). In general, salons must charge around €100 per hour. Some people ask us for straightening treatments for €50–€100, without realizing that if we were working in a salon, the price would typically be around €400 to €600.
• A window must be open during the treatment, but not close to where the treatment is performed, otherwise the wind moves the hair and disrupts the work. For this reason, we do not accept clients who want the treatment to be done on a balcony or in a garden.

9. Price

• On this page, you will see an image showing the hair lengths: A (€200), B (€220), C (€240), D (€260).
• Hair that is too short or extremely long (Rapunzel-type length) is unfortunately excluded.
• Outside Brussels: add €20.

10. Treatment Duration

• The treatment lasts between 5 and 8 hours, depending on the hair density, length, and the level of difficulty in detangling the hair. However, after that you will be comfortable for several months.

11. Respect

• Services performed in environments with many people and noise may negatively affect the quality of the result.
• You should not be busy during the treatment.
• The treatment can only be performed in a room alone with the client. There must be no animals, children, or other people in the same room, as children and animals may want to touch or taste the product, and adults other than the client may ask many questions unrelated to straightening, which disrupts the treatment.
• New-generation straightening treatments, which last 4 to 8 hours, require a high level of concentration and involve many steps. Otherwise, there is a risk of obtaining a less optimal result. The technique is meticulous: it is not the same as Brazilian/keratin straightening with formaldehyde, nor the same as the technique used for chemical relaxing.

12. Result

• The result of a straightening treatment may be less optimal on hair colored with henna (except henna without metallic salts), during certain hormonal periods, or due to the use of certain medications.
• Consider trimming the ends after the treatment to improve the overall result, as the ends are the oldest part of the hair and may split when using a straightening iron, which does not look good. This mainly concerns very long hair that has not been trimmed for a long time.

13. Hair Coloring

• Coloring = makes the hair darker (permanent = chemical, non-permanent = milder).
• Bleaching = makes the hair lighter and is always chemical.
• All straightening treatments or hair botox treatments affect hair coloring. This is normal and is not our responsibility.
• We recommend that everyone avoids personal experimentation, such as buying low-quality coloring products and applying them yourself, as there is a risk of doing it incorrectly. We encourage clients to have professional coloring done in a salon.

14. Minors

• We accept minors from the age of 14, with mandatory parental consent. Parents must contact us directly to schedule the appointment.
• Our straightening treatments are authorized by the brand and the manufacturer of our products for minors who have already had at least two menstrual cycles.

15. Allergy Test

• The allergy test is not mandatory but recommended, as the manufacturer does not require it (European cosmetic regulation EC No. 1223/2009). If you wish to perform it, you must explicitly request it several days before your appointment. However, if you choose not to do it, if you claim to have done it when this is not the case, or if you did not perform it correctly following our instructions and you experience an allergic reaction during the treatment, this will be entirely your responsibility.

16. Warning

• If your hair is in a very, very, very bad condition, meaning hair that is at the end of its life (for example elastic hair), it is necessary to first perform an SOS treatment yourself (K18 or another product sold on the website "all-keratin.com"). Otherwise, the hair may break when using the straightening iron.
• In case of scalp problems (injury, irritation, hair implant, unusually significant hair loss, etc.), you must first consult a doctor.

17. Invoicing for Professionals

• Professionals who require an invoice must provide their company name and VAT number before booking the appointment. No modifications can be made afterwards.

18. Refund

• No refunds will be granted once the treatment has been completed. In case of failure to follow the instructions and recommendations, the service provider cannot be held responsible.