Contact

hairlissagebe@gmail.com

To book an appointment, please send us an email with all the required information listed below; otherwise, we will not be able to proceed.

✅ 1. First and last name, address, phone number.

✅ 2. Photos of your hair (front, back and side).

✅ 3. Which treatments have you done before and when?

✅ 4. State that you have read and accepted the conditions below.

Conditions to read and accept before each treatment

All types of hair straightening:
1. Brazilian straightening with formaldehyde: prohibited in Belgium.
2. Relaxer (Japanese straightening): permanent, chemical, damaging treatment; we do not offer it.
3. Organic straightening: a permanent and the most natural type of treatment. In this category, there are around twenty varieties (tannin, Indian, French, protein, etc.), and they are all similar in results. Only a few ingredients change for marketing reasons, but they are mainly distinguished into three types: classic straightening for virgin hair, special blondes for blonde or bleached hair, and smoothing botox designed for damaged hair.

Respect for the professional:
Do not move during the treatment.
Be punctual and available.
If you are not serious, please refrain.

Before booking an appointment:
If you have recently had a treatment (such as coloring), you must wait two weeks and apply three nourishing masks so the hair’s pH can be restored.

Products:
We do not use any products containing harmful or prohibited substances, such as formaldehyde.
All our products are purchased exclusively from two Belgian authorized distributors recognized in the hairdressing sector: Sabelle Cosmetics and ALL Keratin. These suppliers are regularly inspected by the FPS Public Health to guarantee the quality and compliance of products in Belgium.
Our products purchased from Sabelle Cosmetics and ALL Keratin come from French brands whose formulas are manufactured in Brazil, the country that invented hair straightening.

Client responsibility, the client must understand that:
The treatment is performed by a man.
If your hair is in critical condition, such as elastic or easily breakable hair, you must first perform an SOS treatment yourself, such as K18.
If you have any scalp issues (wounds, irritation, implants, etc.), you must consult a doctor before undergoing the treatment.

How the treatment works:
1. Prepare in advance a room with enough space, a table, and a chair. Make sure there is a shower, a power outlet, and deactivate the smoke detector.
2. Do not touch or drink the product, and avoid any contact with the eyes.
3. Prepare a low-value T-shirt, as some clients remove the protective gown and the product may stain the fabric. If a stain occurs, the garment must be washed separately.
4. Do not use your own towels: we bring new towels specially purchased for you.
5. The treatment lasts between 3 and 6 hours, depending on the length and thickness of the hair.
We can also come to your hotel. In that case, please request prior approval from the hotel staff.

Result:
Straightening is a permanent treatment that straightens hair between 70% and 100%, depending on the hair type and the number of treatments done. One straightening session can achieve 100% smoothness, but if it is your first time or if your hair is very resistant, 2 to 3 treatments may be necessary to achieve perfectly straight results, after which one session will be enough.
The result may be less optimal on henna-colored hair (except henna without metallic salts), during certain hormonal periods, or due to some medications.

Coloring:
All straightening treatments may affect hair color. You must always do the straightening before coloring.

Minors:
Parents must contact us. We only accept clients from age 14, and only those who have already had their first menstruation, as required by the product brand.

Pregnant or breastfeeding women:
The product brand authorizes the service, but a doctor’s approval is mandatory, with the ingredient list provided upon request.

Allergy test:
The allergy test is not mandatory but recommended, as the manufacturer does not require it (European cosmetic regulation CE n°1223/2009). If you wish to do it, you must request it several days before your appointment. However, if you choose not to do it, if you claim you did it when you did not, or if you did not perform it correctly following our instructions and experience an allergic reaction during the treatment, it will be entirely your responsibility.

Test phase:
Recommended if the person has had a relaxer (Japanese straightening), bleaching, or has only white or grey hair.
For other profiles it is not necessary, but if you wish, you may request it.

Invoicing for professionals:
Professionals requesting an invoice must provide their business name and VAT number before booking the appointment. No modifications can be made afterward.

Refunds:
No refund will be granted once the treatment is completed. In case of failure to follow the instructions and recommendations, the provider cannot be held responsible.