Contact

hairlissagebe@gmail.com

✅ 1. First and last name, address, phone number.

✅ 2. Photos of your hair.

✅ 3. Which treatments have you done before and when?

✅ 4. State that you have read and accepted the conditions below.

Conditions to read and accept before each treatment

All types of straightening:
- Brazilian straightening with formaldehyde, prohibited in Belgium.
- Relaxers (Japanese and Korean straightening), permanent chemical treatments, damaging, we do not perform them.
- Organic straightening, permanent treatment, the most natural and least harmful. In this category, there are about twenty types, all more or less similar, but mainly divided into three types: the classic one for virgin hair, the special one for blondes, and the straightening botox designed for damaged hair.

Purpose of straightening:
- Straighten the hair, make daily styling easier, have softer hair with fewer frizz caused by humidity or rain, as well as increased shine and a silky effect.

Professional respect:
- Not serious clients should abstain.
- Be punctual and available.
- Do not move during the treatment.

Before booking an appointment:
- If you have recently had a straightening or a coloring, you must always wait at least two weeks between the two, applying at least three nourishing masks so that the hair’s pH can rebalance. Every treatment weakens the hair’s health, which can only recover with time and nourishing care.

Products:
- We do not use any products containing harmful or prohibited substances such as formaldehyde.
- All our products are purchased only from two certified Belgian distributors recognized in the hairdressing field: Sabelle Cosmetics and ALL Keratin. These suppliers are regularly inspected by the SPF Public Health to ensure product quality and compliance within Belgium.
- Our products are of high quality and come exclusively from Sabelle Cosmetics, ALL Keratin, and sometimes from the well-known site Notino.be.
- Our straightening and hair botox products are from French brands that manufacture their formulas in Brazil, the country that invented hair straightening.
- We also occasionally offer certain products to our clients. These come from Notino and recognized brands made in the United States, South Korea, or France.
- We frequently receive proposals from new brands wishing us to use their products, but we decline them all. We have no partnership with Sabelle Cosmetics or ALL Keratin, but we buy exclusively from them because they offer the highest-quality and most controlled products in Belgium.

What is included in the price:
- Personalized diagnosis, choosing the most suitable treatment for your hair type.
- Preparation and travel included.
- Work performed with care and precision.
- Products among the highest quality on the market.
- Botox care included in every treatment. Previously charged as an extra, it is now included for everyone, as it significantly improves the straightening result.
- Post-treatment follow-up, you receive detailed post-treatment documentation and complimentary maintenance products purchased from Notino.

Client responsibility, the client must understand that:
- The treatment is performed by a man.
- If your hair is in catastrophic condition (elastic, brittle, burned hair), you must first perform an SOS care yourself, as your hair will not withstand the use of the flat iron.
- In case of scalp problems (wounds, irritation, implants, etc.), you must consult a doctor before the treatment.

Treatment process:
1. Prepare a room in advance with enough space, a table, and a chair.
2. Have access to a shower, hot water, a chair, and a working power outlet, and deactivate the smoke detector during the entire treatment.
3. Do not touch the product, do not drink, and avoid any contact with the eyes.
4. Wear a low-value t-shirt, as some clients accidentally remove the protective jacket and the product may stain.
5. Do not use your own towels, we bring new towels purchased especially for you.
6. Avoid sitting on sofas, armchairs, or any other fabric furniture during the treatment.
7. If a stain occurs on clothing, wash it separately.
8. The treatment lasts between 3 and 6 hours depending on the hair length and thickness.
We also provide services in hotels. In that case, please ask for the establishment’s approval in advance.

Result:
- Straightening is a permanent treatment that straightens the hair between 70% and 100%, depending on the hair type and the number of treatments done. One straightening can make the hair 100% straight, but if it is your first time or if your hair is very resistant, 2 to 3 treatments may be required to achieve a fully straight result, after which only one session will be sufficient.
- The result may be less optimal on henna-colored hair, during certain hormonal periods (menstruation, pregnancy, etc.), or due to medication.

Coloring:
- All straightenings can affect hair color. The straightening must always be done before coloring.

Minors:
- Parents must contact us. We only accept clients from age 14, and only those who have already had their first menstruation, as required by the product brand.

Pregnant or breastfeeding women:
- The product brand authorizes the treatment but a doctor’s approval is mandatory, with the list of ingredients provided upon request.

Allergy test:
The allergy test is not mandatory but recommended, as the manufacturer does not require it (European cosmetic regulation CE n°1223/2009). If you wish to do it, you must explicitly request it several days before your appointment. However, if you choose not to do it, claim to have done it when you have not, or do it incorrectly without following our instructions and experience an allergic reaction during the treatment, it will be entirely your responsibility.

Test phase:
- If you have had a relaxer (Japanese, Korean, Luxter), bleaching, highlights, or if your hair is entirely white or gray, a test phase is mandatory. It lasts about one extra hour and is not charged. It is done on a single strand to observe the reaction.
- For other profiles, it is not mandatory, but if you wish, you may request it.

Invoicing for professionals:
- Professionals requesting an invoice must provide their business name and VAT number before booking. No modifications can be made afterwards.

Refunds:
- No refunds will be granted once the treatment has been performed. In case of non-compliance with instructions and recommendations, the service provider cannot be held responsible.